Return Policy

Returns: New, unused items in their original packaging and in resale condition may be returned within 30 days of the date in which the product was shipped. Please contact JPR for an RMA number before returning any product. All shipping charges including those originally paid by JPR are non-refundable and any return shipping costs are your responsibility. A restocking fee up to 20% may be applied. Any specialized or custom orders are final and non-refundable. Installed items or modified parts may not be returned.

Return Shipping Charges: JPR requires you to use a trackable shipping method when returning product. We will not be responsible for packages that are lost or damaged during transit. We suggest you add insurance to the package when returning the product. JPR is not responsible for any shipping costs on returned items.

Damage Claims: Damage claims should be made with JPR within 24 hours after the product is received. Please make a claim with the shipper if the damage is noticed at the time of delivery. JPR may refuse a return if an issue regarding damaged product is not reported during the stated time frame.

Manufacturer Warranty: Any and all warranties are provided solely by the manufacturer. These warranties can vary depending on the manufacturer and may cover issues after JPR’s return policy expires. Any warranty claim is determined by the manufacturer and JPR does not have control over the outcome regarding the manufacturer’s decision on a warranty issue.

Return Packaging: Returned items must be packaged securely in the original packaging/outer shipping carton. Please do not write on the product packaging and only write on the outer carton. Please write your Authorization Number in clear print on the outer carton. JPR reserves the right to refuse any packages received without an RMA number. Returned product must be in new, re-sale condition with all original boxes, including packages, parts, manual, etc. All returns will be inspected at the time the product is received and the refund will be determined. It may take up to 30 days for a credit to be issued.

Restocking Fee: All returns are subject to a restocking fee up to 20% and will be assessed by JPR according to the circumstance of the return.